Trivia Scoring Checklist
Tools: Canva
Time: 5 hours (including task analysis, research, and revisions)
Client: Pittsburgh Bar Trivia
Collaborators: Pittsburgh Bar Trivia
Challenge:
Pittsburgh Bar Trivia is a trivia company in Pittsburgh, Pennsylvania. They wanted some help with teaching new hosts how to score a trivia game using their pre-created scoresheet (an Excel document). The company is a small business and does not have training staff or large budgets to do massive training outreach. This training had to reach the hosts, who typically perform this job as a supplemental income or "side gig". Consequently, they are never in one place for training for extended periods of time. New hosts typically receive on the job training with an experienced host for 1-2 trivia shows before being expected to utilize the scoring system and host the trivia show on their own. The owners recognized that early in their trivia careers, hosts may want a reference to help them remember the skills taught in their on the job training when they first begin hosting independently.
Solutions:
I partnered with ownership to create several training resources for their hosts including a new host manual, this job aid, and am working on an e-learning practice activity. This checklist is designed to be distributed to each new host with their onboarding paperwork for their own reference when learning the scoring system. It breaks down each step in the scoring process of a trivia game and provides a quick description of what each step entails. This checklist will support hosts as they transition from shadowing an experienced host to taking over a hosting job on their own.
To create this checklist, I first collaborated with Pittsburgh Bar Trivia personnel to determine their goals in creating this job aid. We discussed several styles and options for job aids, and settled on a checklist as the best way to present this information since hosts would need to accomplish each task to ensure proper scoring of a trivia game.
I then collected the information with the owners as my SME's. I was provided access to the scoresheet and allowed to use it and experience its features. I also talked with the owners about what the process of scoring a game entails. From there, I created a task analysis for each step in the scoring process of a game. I obtained approval for this process from the owners, and began working on the job aid.
I drafted the first iteration of the checklist, received feedback, and adjusted based upon that feedback to result in the checklist shown here.
Result:
Though the checklist has not yet been used by new hosts at the company (they have not recently hired a new host). The company plans to include the checklist in their new hire paperwork.
Ultimately, success with this job aid checklist would look like positive feedback about the checklist's ease of use from both hosts and the owners. Additionally, a host should be able to complete the scoring of the company's planned trivia game with 100% accuracy following the steps on the checklist in order.